This course will be delivered through 2 x 0.5-day live online instructor-led training sessions:

• November 29th, 2023
• November 30th, 2023

Time: 12:30 pm – 4:00 pm EST

This course introduces practical change management models and techniques to ascertain and effectively manage change readiness and ensure effective ongoing stakeholder engagement and communication. The training focuses on providing insights and guidance on how best to prepare for and successfully manage change “change” at people, process, service and technology levels across a department or organization.

Upon completion, participants will be able to:

• Identify types of resistance to change
• Identify relevant change management models and where they best apply
• Develop effective techniques to overcome resistance to change
• Develop and apply effective stakeholder engagement and communication plans

Key Topics:

• Resistance to change
• The change equation
• Introducing change management models
• Overcoming resistance
• Lean change management
• Effective stakeholder engagement and communication